Warehouse Address: 15889 Solver Ave Unit B, Fontana CA 92337
Free Shipping: Available across the U.S., excluding Alaska, Hawaii.
Sales Tax: Collected at checkout and managed via Shopify.
Methods & Carriers: All orders are shipped out via FedEx. For some addresses FedEx cannot arrive, we will ship the package by USPS.
Processing & Delivery: Typically, 1-3 days for processing and 4-7 business days for delivery.
Tracking: Order and shipment confirmation emails include tracking details.
Address Accuracy: Ensure the correct address is provided before payment.
Damage & Delays: Contact support within 3 days for damaged items; delays due to uncontrollable events may occur.
For more details, please check GreenOE Shipping Policy

1.Order Cancellation
(1) Before Shipment: Contact customer service via email support@greenoetech.com within 24 hours of placing the order to cancel without charge. Provide order details (order number, receiver's name). Full refund issued within two business days after cancellation confirmation.
(2)After Shipment: Cancellation incurs recall costs from FedEx and USPS. Refund can be requested after the item is returned.
(3)Right to Cancel: GreenOE can cancel orders due to overselling or other reasons, with immediate notification and full refund.
2.Return & Refund Conditions
(1)Non-returnable Items: Custom-configured products and items from third-party retailers cannot be returned or refunded.
(2)Return Process: Initiate returns by contacting support with proof of purchase. Follow provided instructions for packing and returning items.
(3)Non-quality Returns: Shipping costs are non-refundable unless the item is defective or an error occurred. Items must be unused, unwashed, and undamaged with all packaging intact to qualify for return. Refunds processed within 3 business days after receiving the returned item.
(4)Quality-related Returns: Contact customer service via email support@greenoetech.com for issues with quality; options include partial refund, full refund, or replacement.
For more details, please check GreenOE Return & Refund Policy

Warranty Period: For the product of solar panel and accessories as cable, charger etc, 12 months is provided for the warranty service.
GreenOE warrants that the product will be free from defect in workmanship and material to the original consumer purchaser. The warranty period starts on the date of purchase by the original consumer purchaser,
1. For the product of portable power station, the warranty period varies from 12 months to 60 months.
2. For the product of 12V LiFePO4 Battery, the warranty period varies from 12 months to 36 months.
3. For the product of solar panel and accessories as cable, charger etc, 12 months is provided for the warranty service.
No warranty for gifts product and Warranty period may vary by country subject to local laws and regulations.
For more details, please check GreenOE Warranty Policy